Data Categories, Data Processing Purposes and Legal Reasons

The Categories of Your Processed Personal Data and the Purposes for and the Legal Basis of the Processing of Your Personal Data

Your personal data categories which are processed within the scope of the collection, evaluation and conclusion of requests / complaints / suggestions, and the purposes for and the legal basis for the processing and transfer of your personal data are thoroughly explained herein below:

Personal Data Category Legal Basis of Personal Data The Purposes for Processing of Personal Data
Identification Data
  • Article 5(2)(c) of the LPPD “the processing of the personal data pertaining to the contracting parties being required, provided that the processing is directly related to the conclusion or performance of the contract”
  • Article 5(2)(e) of the LPPD “data processing being required for the establishment, exercise or protection of a right”
  • Article 5(2)(f) of the LPPD “data processing being required for the legitimate interests of the data controller, except where such interests are overridden by the fundamental rights and freedoms of the data subject”
 Your personal data in this category is processed for the following purposes: (i) ensuring information security; (ii) conducting of audit / internal audit activities; (iii) monitoring and execution of legal affairs; (iv) management of customer relations, customer satisfaction and communication activities; (v) improvement of business processes; (vi) ensuring business continuity; (vii) goods / services after sales support services; (viii) tracking / management of requests / complaints / suggestions; (ix) management of storage and archive activities; (x) providing information to authorised persons and institutions.
Communication Data
  • Article 5(2)(c) of the LPPD “the processing of the personal data pertaining to the contracting parties being required, provided that the processing is directly related to the conclusion or performance of the contract”
  • Article 5(2)(e) of the LPPD “data processing being required for the establishment, exercise or protection of a right”
  • Article 5(2)(f) of the LPPD “data processing being required for the legitimate interests of the data controller, except where such interests are overridden by the fundamental rights and freedoms of the data subject”
 Your personal data in this category is processed for the following purposes: (i) ensuring information security; (ii) conducting of audit / internal audit activities; (iii) monitoring and execution of legal affairs; (iv) management of customer relations, customer satisfaction and communication activities; (v) improvement of business processes; (vi) ensuring business continuity; (vii) goods / services after sales support services; (viii) tracking / management of requests / complaints / suggestions; (ix) management of storage and archive activities; (x) providing information to authorised persons and institutions.
Request / Complaint / Suggestion Data
  • Article 5(2)(c) of the LPPD “the processing of the personal data pertaining to the contracting parties being required, provided that the processing is directly related to the conclusion or performance of the contract”
  • Article 5(2)(e) of the LPPD “data processing being required for the establishment, exercise or protection of a right”
  • Article 5(2)(f) of the LPPD “data processing being required for the legitimate interests of the data controller, except where such interests are overridden by the fundamental rights and freedoms of the data subject”
 Your personal data in this category is processed for the following purposes: (i) ensuring information security; (ii) conducting of audit / internal audit activities; (iii) monitoring and execution of legal affairs; (iv) management of customer relations, customer satisfaction and communication activities; (v) improvement of business processes; (vi) ensuring business continuity; (vii) goods / services after sales support services; (viii) tracking / management of requests / complaints / suggestions; (ix) management of storage and archive activities; (x) providing information to authorised persons and institutions
Customers’ Transaction Data
  • Article 5(2)(c) of the LPPD “the processing of the personal data pertaining to the contracting parties being required, provided that the processing is directly related to the conclusion or performance of the contract”
  • Article 5(2)(e) of the LPPD “data processing being required for the establishment, exercise or protection of a right”
  • Article 5(2)(f) of the LPPD “data processing being required for the legitimate interests of the data controller, except where such interests are overridden by the fundamental rights and freedoms of the data subject”
 Your personal data in this category is processed for the following purposes: (i) ensuring information security; (ii) conducting of audit / internal audit activities; (iii) monitoring and execution of legal affairs; (iv) management of customer relations, customer satisfaction and communication activities; (v) improvement of business processes; (vi) ensuring business continuity; (vii) goods / services after sales support services; (viii) tracking / management of requests / complaints / suggestions; (ix) management of storage and archive activities; (x) providing information to authorised persons and institutions.
Audio-Visual Data
  • Article 5(2)(e) of the LPPD “data processing being required for the establishment, exercise or protection of a right”
  • Article 5(2)(f) of the LPPD “data processing being required for the legitimate interests of the data controller, except where such interests are overridden by the fundamental rights and freedoms of the data subject”
 Your personal data in this category is processed for the following purposes: (i) conducting of audit / internal audit activities; (ii) monitoring and execution of legal affairs; (iii) management of customer relations, customer satisfaction and communication activities; (iv) improvement of business processes; (v) goods / services after sales support services; (vi) tracking / management of requests / complaints / suggestions; (vii) management of storage and archive activities; (viii) providing information to authorised persons and institutions.
Transaction Security Data
  • Article 5(2)(e) of the LPPD “data processing being required for the establishment, exercise or protection of a right”
  • Article 5(2)(f) of the LPPD “data processing being required for the legitimate interests of the data controller, except where such interests are overridden by the fundamental rights and freedoms of the data subject”
 Your personal data in this category is processed for the following purposes: (i) ensuring information security; (ii) conducting of audit / internal audit activities; (iii) monitoring and execution of legal affairs; (iv) management of customer relations, customer satisfaction and communication activities; (v) ensuring business continuity; (vi) goods / services after sales support services; (vii) tracking / management of requests / complaints / suggestions; (viii) management of storage and archive activities; (ix) providing information to authorised persons and institutions.
Legal Transaction Data
  • Article 5(2)(e) of the LPPD “data processing being required for the establishment, exercise or protection of a right”
  • Article 5(2)(f) of the LPPD “data processing being required for the legitimate interests of the data controller, except where such interests are overridden by the fundamental rights and freedoms of the data subject”
 Your personal data in this category is processed for the following purposes: (i) conducting of audit / internal audit activities; (ii) monitoring and execution of legal affairs; (iii) management of customer relations, customer satisfaction and communication activities; (iv) ensuring business continuity; (v) goods / services after sales support services; (vi) tracking / management of requests / complaints / suggestions; (vii) management of storage and archive activities; (viii) providing information to authorised persons and institutions