News and Announcements

1. Why can’t I log in to the system/application? Why isn’t the website opening?

Improvement efforts on our systems are ongoing, and our cargo tracking screens have started working as of 17.30, on December 1, 2025. In this context, data on our cargo tracking screens will also be updated as soon as possible. Momentary slowdowns or temporary access interruptions may occur during this transition period. Our teams are their work 24/7 to resolve the systemic issues.

2. I can’t track my shipment — where is my package?

Improvement efforts on our systems are ongoing, and our cargo tracking screens have started working as of 17.30, on December 1, 2025. In this context, data on our cargo tracking screens will also be updated as soon as possible. Momentary slowdowns or temporary access interruptions may occur during this transition period. Our teams are their work 24/7 to resolve the systemic issues.

3. Will my shipment be delivered today? Will there be a delay?

We are pleased to state that our delivery operations have resumed. However, during this transition period, you may still experience temporary disruptions in our operations and data flow. Please rest assured that our teams are working around the clock to fully restore all services as quickly and securely as possible.

4. If I go to the branch, can I send or pick up a shipment?

Parcel acceptance and delivery services have resumed at our branches. As our recovery efforts continue in the background, we kindly ask for your understanding regarding potential wait times during transactions.

5. When will everything be back to normal?

Thanks to the swift and effective response of our cybersecurity teams, the situation has been partially contained, and recovery efforts are ongoing. Our teams are working around the clock to fully restore all services as quickly and securely as possible. We sincerely appreciate your understanding, patience, and continued trust