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OUR CALL CENTER

In order to be a company of choice in its segment, Aras Kargo commits to maintain open communication; to be easy-to-reach through all channels to enhance customer satisfaction and service quality; to tackle and solve customer complaints in a way that is objective and unbiased and in compliance with legal requirements and law as well as the principles of transparency and privacy; to provide service in targeted time period with a customer-oriented approach; to be an accountable organization that improves itself consistently by benefiting from the experience gained by customer feedbacks.    

OUR CALL CENTER

Aras Call Center is working to respond to any questions and find solution for any problems that are related to our services and operations.

 You can directly  reach our Call Center representatives on weekdays from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 5 p.m. or leave your message to our voice mail out of our working hours by calling the number 444 2552.

By calling our Call Center you can;

  • Get information about the status of your dispatch,
  • Create a record to have your dispatch picked up,
  • Get information on delivery times and cargo fees,  
  • Obtain detailed information on our services. 

CHANNELS TO CONVEY YOUR COMPLAINTS

CHANNELS

Operating Hours for Feedback

Our Branches

Weekdays: 08:30-19:30

Saturday: 08:30-13:00

Our Call Center ( 444 25 52 )

Weekdays: 08:00-20:00

Saturday: 08:00-17:00

Voice Mail ( 444 25 52 )

Out of Call Center operating hours

WEB(Contact us)

7/24

Mail

7/24

Fax

7/24

Social media network (our social media accounts? )

7/24

CUSTOMER COMPLAINTS SOLUTION PROCESS

  • Customer complaints are received from all channels
  • A notice of “your complaint has been received” is sent to the customer
  • Customer complaint is recorded
  • The complaint is analyzed and prioritized
  • Actions for solving the problem are determined and planned
  • Immediate actions are taken if the complaint can be solved without waiting
  • If additional data, information etc. Are required to respond to the complaint, data collecting and researching phase starts
  • Customer complaints are responded as a result of the actions taken
  • A notice to indicate the complaint has been reviewed and finalized is sent to the customer
  • The complaint record is closed after the customer’s approval

WHERE CAN I KEEP TRACK OF MY COMPLAINTS?

You can keep track of your complaints issued at one of our offices from the same Office face-to-face or via phone; other complaints issued through other channels by calling our Call Center at 444 25 52. Using tracking number or complaint number when keeping track of your complaints would provide you with convenience (Tracking number is a 13-digit number on your dispatch note given to you when you send an item. Complaint number is the number shared exclusively to you upon your request during the call you make to our Call Center).