We have a branch in Nicosia – Cyprus. All commercial cargoes are delivered to Nicosia Customs, and we deliver the personal cargo either via the branch, or to the recipient’s address according to your preference. Delivery period for Cyprus is 3 days. Vehicles that leave our Mersin Transfer Center on the nights of Sunday, Tuesday, Wednesday and Thursday deliver Cyprus bound cargoes to Nicosia Customs. 

In order to request a receipt from your address, you can inform our Aras Cargo branches by 16.30, or else ring our Call Center on 444 25 52 by 15.30 on weekdays and by 12.00 on Saturdays.

If you want to bring your parcel to our branch, we can receive it by 17.30 on weekdays and by 13.00 on Saturdays. We do not provide service on Sundays. 

We price your cargoes depending on their weight or deci based on the larger of the two measurements. For distance we use the shipment fees given on “Shipment Fee List”. If your cargo is categorized as cargo to be carried under special conditions, we add a shipment assurance fee to the shipment fee according to its weight/deci weight. Depending on the service you are using (Pick up From Door, Home Delivery, etc.) we designate the shipment fee by adding a handling fee to it.

*Deci; The value calculated after measurement of a parcel including its width, height, length in cm multiplied and divided by a predetermined multiple (3,000 for domestic deliveries and 5,000 for international deliveries). Along with those cargoes legally forbidden to be carried, certain cargoes that carry the risk of damaging other cargoes or human health during shipment are categorized as cargoes forbidden to be carried by taking shipment conditions into consideration. 

As submission of identity card is a legal obligation, all cargo companies are required to act according to this law.

For this reason as per the regulations on acquittal of criminal revenues and prevention of financing terrorism dated 11.10.2006 and numbered 5549; the identity number, identity type and number, address, signature, phone number and e-mail address, if available, and information regarding their professions, are asked of Turkish citizens wishing to make a delivery.

Under separate cover, as per the 2nd Clause of the 45th Article of Road Transport Regulations published on the Official Gazette dated 11.06.2009 and numbered 27255; the sender is required to submit his/her address and credentials in a complete and accurate way. If not, it has been stated that the shipping company shall not make the delivery.

With the advantage of having the widest transportation network, we securely deliver your parcels to the four corners of Turkey.

We enable you to use our Cargo at Call service or Delivery with Notified Recipient service, by delivering your parcels to the nearest branch to the recipient for locations where delivery is impossible.

Deliveries of which the recipient is aware at the sender’s delivery center, and which are made upon the recipient denoting that they will go to the branch without notification being given, are called “Delivery with Notified Recipient”.

Additionally you can request the deliveries to the door to be received by your recipient at our branch. In this case, with our cargo at call service we notify the recipient that their delivery is at our branch by phone. 

If we cannot find the recipient at the destination address, we leave a “Home Delivery Notice” indicating that they can collect their cargo from the branch within 3 days.

If you wish, we can deliver your cargo to another person. Once the credentials of this person are checked, the delivery is made by signature. Those parcels not received by the recipient, or by someone authorized by the recipient, will be sent back to you.

Along with those cargoes legally forbidden to be carried, some cargoes which carry the risk of damaging other cargoes or human health during shipment are categorized as cargoes forbidden to be carried by taking shipment conditions into consideration.

• Cash money, cheques, promissory notes, gold, other precious materials and stones, valuable papers such as foreign currency,
• All kinds of food, meat, fish, fruit, vegetable, salted and fluid products than can spill over, oil in a canister or plastic jerry can, raw hide, and such products,
• All kinds of fluid, inflammable, explosive, noxious and dangerous fluids and gas chemical substances,
• Living creatures and non-living objects to be sent for medical experimentation,
• Single-piece cargoes that are heavier than 100 kg and carry the risk of damaging other parcels (However if the sender brings the parcel to our delivery transfer center and the recipient collects it from the destination transfer center; single item parcels of below 250 kg and shorter than 5 meters can be accepted),

• Open belongings such as iron, cages, and marble that do not fit into inner-city transportation units and that are longer than 3 meters,
• Unpacked shipments,
• Materials that can break or damage other cargoes when their packages are opened or fall apart,
• Other products that give off an odour that could damage other cargoes,

• Unpackaged household appliances (furniture accessories, belongings in sacks, or in an insufficient 

We deliver your cargo in one day for distances between 0-600 km and in 2 days for greater distances. Those locations or settlements that are beyond the standard operational service areas, and where deliveries are made only on certain days of the week, are defined as mobile areas. In this context, the delivery time to mobile areas may differ. In order to see the list of mobile areas, please click.

By choosing our Aras Air service for provinces where air freight is available, you can deliver your cargoes within a day to distances for which the standard delivery time is 2 days. You can get information from our branches, or from our Call Centre on 444 2552. In provinces for which the delivery time doesn't exceed 24 hours, for your cargoes under 20 Kg/deci to be delivered by 10.00 o’clock next morning, you can use our Aras Good Morning  service.

Conditional deliveries or deliveries that are not on our list, are assured with Aras Kargo assurance on condition that the product cost is less than 1,000 TL.

All your deliveries, the product cost of which is between 1,000 TL and 10,000 TL, can be assured with Aras Kargo assurance.

In order to benefit from our Special Shipment Assurance; you need to submit the product content information and your request for special shipment assurance to our branch officers. Also for your delivery, you need to pay the shipment and assurance fee in advance.

*Those deliveries that need to be made with a liability certificate after the content declaration fall beyond the scope of assurance.

We can deliver your cargo only to the barracks designated and approved by the Military Zones for cargo transporters.

You can complete the Agency application form under the ‘Contact Us' section. Our related branch will contact you at the earliest time. In order to complete the form, please click here.

1. You can check your cargo by opening it upon receipt from our courier in exchange for your signature. Unless there is a visible problem on the packaging of your cargo, the cargo cannot be opened before the process of acceptance. You can check its contents with our courier after accepting it in exchange for your signature, and you can initiate any legal procedures by completing a “cargo status check record” in case of any damage.

1. Via Our Website: You can find the closest branch by entering your address information to the “Closest Branch” section which is on the home page of http://www.araskargo.com.tr/.
2. With Mobile Applications: You can find details of the closest branch and address description by entering your address information, or via GPS with the Aras Kargo mobile application, which you can download to your mobile phone or tablet computer free of charge.

Via Call Center: You can find the closest branch by calling our Call Center at 4442552. 

1. Via Our Website: you can make an inquiry with the cargo tracking number and find out the location of your cargo via http://www.araskargo.com.tr/.
2. With Mobile Applications: You inquire about the latest status of your cargo with your cargo tracking number thanks to the Aras Kargo mobile application, which you can download to your mobile phone and tablet computer free of charge.
3. With SMS: Thanks to our SMS to the Sender, Delivery SMS and SMS to the Recipient services, you can track the movements of your cargo via your mobile phone. All you need do is inform our branch personnel - when sending the cargo - that you wish to benefit from the SMS service by giving the mobile phone number of the recipient.

Via Call Center: You can learn the status of your cargo by ringing our Call Center on 4442552. 

You need to prepare the packaging of the cargo that you will send in a manner suitable and safe for transport. Our branch officer or courier will accept your cargo by evaluating it as per acceptance standards. For your packaging need, you can benefit from our Packaging solutions and alternatives offered to you in different dimensions and for diverse purposes. We offer practical solutions with our boxes and parcels, which we have prepared in the five dimensions of Nanobox, Minibox, Midibox, Maxibox and Megabox. You can use our bubble pack envelopes to prevent the breaking or crushing of your cargo, and you can benefit from our Mini and Maxi Rolls – which we offer in two dimensions – for your printed materials and soft goods that you wish to send without any creasing or wrinkling. In addition, you may opt for our Surrounding Package product that takes the shape of the product to be sent, and that fully covers its perimeter and fixes it, minimizing the risk of harm for your cargo with a potential for sustaining damage.

If you want your valuable documents to be signed and returned, you may opt for our Aras Round Trip Cargo service. This service is valid not only for your documents, but also for your packages that do not exceed 2 kg/ds.

With the Aras Cash On service that provides the convenience of payment at the door during the delivery of orders, the delivery of the product – which you have sold – to the customer, collection of the product’s fee from the customer, and its transfer to your bank account are fully under the assurance of Aras Kargo. Moreover, your customer can make the payment in cash or by credit card at the moment of delivery. All of our contracted customers with a commercial title can benefit from Aras Cash On service. In order to benefit from our Aras Cash On service and receive detailed information, you need only complete the form displayed when you click on the link given below. Our sales representatives will call you at the earliest possible time and request an appointment from you.

In order to utilize the Aras Cash On Service, please click here>>>

With our Aras International service, we deliver your cargo to 227 countries on 5 continents with the service option of “Standard, Express, Air Freight and Road Freight” thanks to our solution partners, who have proven themselves globally. We also provide suitable services and solutions for you in relation to the transport of your import/export cargoes, as well as international documents and sample transportation.

You can use our Aras Same Day  service for your urgent cargoes – that do not exceed 10kg/ds – in order to have them delivered to the recipient within the same day. With this service – which is valid for you intra-city cargo deliveries in all provinces of Turkey – we also deliver your intercity cargo deliveries – whose transportation time is suitable – to their recipient within the same day. All you need to do is to deliver you cargo to our branch by 11.00 o’clock at the latest. When your cargo is delivered, we will send an SMS stating “Your Cargo is Delivered” to your mobile phone without charge.

You can use our Aras Good Morning  service for your urgent deliveries that need to be delivered the next morning. With our “Aras Good Morning” service, which is the only service in the sector with hour certified delivery, we deliver your intra-city and out of city cargoes to their recipient by 10.00 o’clock at the latest on the next morning, and send the delivery information to your mobile phone by SMS. Aras Good Morning service – which provides service to our provinces whose delivery period is 24 hours – is only valid for your cargoes that do not exceed 20 kg/ds.